At VistaCare, we are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. This privacy statement explains data collection and use practices of www.VistaCare.com; it does not apply to other online or offline VistaCare sites, products or services. If users have questions or concerns regarding this statement, they should contact the Administrator at info@vistacare.com.

Information Collection

VistaCare is the sole owner of the information collected on www.VistaCare.com. VistaCare collects information from our users at different points on our Web site.

Information Use

Any personally identifiable information that is requested and voluntarily provided by the user is used solely for its primary purpose only. For example, our "Is Hospice the Answer?" form will collect information that a patient or family member fills in and submits to our organization. That information will not be used for any other purpose than what is stated. We do collect aggregate data for statistical purposes, but it is not tied to any personally identifiable information that the user may have provided.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called WebTrends that uses log files to analyze user movement.

Communications from the Site

We only contact users who specifically request to be contacted.

Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. We do not share personal information with third parties.

Links

This Web site contains links to other sites. Please be aware that we, VistaCare, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line. While we protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, the website's administrator) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility. If users have any questions about the security at our Web site, users can send an email to info@vistacare.com.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:
Phone (480) 648-4545
Email: info@vistacare.com